Frequently Asked Questions
Everything you need to know about shopping with Tokyo Laundry
How long does shipping take and what are the costs?
We offer several shipping options including Standard Delivery (3-5 working days) and Next Day Delivery for urgent orders. Shipping is free on all orders over a certain threshold, otherwise, a flat rate is applied at checkout.
What is your return policy?
You can return any unworn items in their original packaging within 30 days of purchase for a full refund or exchange. Please ensure all tags are still attached.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a faster checkout.
How do I know which size to buy?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer service team immediately if you need to modify your order.